01Investment & Site Analysis
We analyze the location, market, target audience, competitive environment and return potential for hotel, residence, spa, wellness and food & beverage investments. Our work helps position the project in the right segment with the right concept and operating model.
Scope:
- Full due diligence
- Five-year financial projections
- Investment return analysis
- Project budget preparation and review
- Plans required by lenders and investors
- Franchise evaluation and negotiation support
02Concept & Brand Development
We develop the brand identity, positioning, target guest profile, service standards and experience architecture that fit the project. Our aim is to build not only an attractive concept, but a commercially viable and operationally strong hospitality brand.
Scope:
- Concept selection
- Brand identity and positioning
- Service standards
- Guest experience design
- Corporate identity and marketing materials
- Printed and digital collateral
03Pre-Opening Management
We plan and manage all critical pre-opening processes, including organization structure, team selection, operating standards, procurement, technology infrastructure, sales and marketing preparation and opening timeline.
Scope:
- Handover planning
- Required permits and operating documents
- Organization structure
- Recruitment programs
- Operating standards
- Purchasing and supplier coordination
- Pre-opening sales
- Revenue management
- Technology and system readiness
04Hotel & Residence Management
Hotel2Manage develops management models for hotels and residences that align guest satisfaction, employee engagement, cost control, service consistency and profitability.
Scope:
- General management
- Sales and marketing
- Purchasing
- Finance
- Cost control
- Maintenance and technical services
- Human resources
- Guest feedback management
- Operational audits
- Management plan and service charge structure
05Spa, Wellness & Fitness Management
We develop investment feasibility, concept, equipment selection, treatment menu, team organization and operating standards for spa, wellness and fitness areas.
Scope:
- Design philosophy and language
- Mood board and interior concept
- Fitness equipment standards
- Service standards
- Treatments and therapies
- Staffing and training
- Licenses and operational documents
- Profitability-focused operating model
06Food, Beverage & Entertainment Concepts
Successful F&B and entertainment concepts require the right location, strong concept, executable menu, controlled cost structure, capable team and consistent service standards.
Scope:
- Concept selection
- Menu design and pricing
- Staff selection and training
- Supplier selection
- Cost control
- Corporate identity
- Service quality audit and reporting
07Operational Improvement
For underperforming operations, we analyze processes, identify gaps and implement improvement plans focused on profitability, quality, revenue, cost control and guest experience.
Scope:
- Standard operating procedures
- Performance management
- Working rules
- Service quality audits
- Food safety audits
- Security audits
- Guest feedback management
- Labor cost management
- Physical asset management
08Asset & Operating Performance Management
We monitor, measure and improve revenue, cost, brand value, guest satisfaction and long-term sustainability performance from the owner’s perspective.
Scope:
- Financial reporting
- Short and long-term strategy plans
- Hotel condition reporting
- CAPEX and maintenance planning
- Insurance and risk management
- Preventive maintenance
- Energy management
- Owner reporting
09Hotel, Land & Real Estate Development Advisory
We advise investors in hotel, land and real estate acquisition or development processes from decision stage to project implementation.
Scope:
- Full due diligence
- Construction and renovation management
- Design recommendations and review
- Contractor selection and review
- Five-year financial projections
- Investment return analysis
- Project budget preparation and review
